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Frequently Asked Questions

• Our neighbor's dog(s) are too noisy — what should we do? The City recommends that you first attempt to resolve the matter directly with the neighbor. If this does not resolve the matter, contact Louisville Metro via 311 with specific information, including date, time and address.
• Can we put a satellite dish in our yard? Satellite dishes must be installed out-of-site from the front of the property, if possible. Dishes are prohibited in front yards.
• What are the City's parking regulations? The City enforces parking regulations to maintain the safety and accessibility of its streets. Visit our Parking page for details.
• We have new neighbors — will the City greet them? The City Council may not be aware of your new neighbors, so we invite you to contact us and we will gladly welcome your new neighbors and review City ordinances with them.
• Our neighbor's lawn is unsightly / neglected — what should we do? The City recommends that you first contact the neighbor directly and express your concern. If this does not resolve the matter, contact Louisville Metro via 311 with specific information, including date, time and address.
• What should we know about running a home-based business? Home-based businesses that involve employees, customers or clients reporting to the residence are prohibited. If you have a specific complaint about a neighbor's home-based business, please notify the City Countil.
• We want to build an addition or privacy fence — how do we proceed? Additions and privacy fences require City Council approval. First complete the property addition form, then present it to the City Council at the next scheduled meeting.
• When are trash and recycling picked up? Trash is collected on Mondays and Thursdays. Additionally, Monday is lawn-items day and Thursday is recycling day (available at additional cost; contact Rumpke for details). Pickup is typically delayed by one day on nationally-observed holidays. Visit our Trash Collection page for details.
• Our trash / recycling was not picked up — what should we do? If your trash, recycling or lawn waste was not removed up on a scheduled pickup day, please contact Rumpke directly.
• How do we proceed if we want to start a block watch? Contact your city council representative, who will gladly explain and facilitate the process.
• Does the City have a police force? No. Our police services are provided by contract with off-duty Metro Police officers.
• Does the City provide leaf vacuum services? No. Leaves must be cleared by homeowners. However, the City Council retains a list of local companies that provide curb-side pickup.
• Where can we get more information about City codes and ordinances? The City's merged government adopted the comprehensive land development codes of Jefferson County, with enforcement provided by metro government. Details of these ordinances are available at the City of Louisville's Land Development Code webpage.
  
  Note than in certain cases, the City of Beechwood Village's ordinances are more restrictive than county regulations (i.e. parking, home-based businesses, etc.).